Contact Us
Have a question or need a quote? We'd love to hear from you. Reach out and our team will respond promptly.
Portland Distribution Center
842 Warehouse District Dr, Portland, OR 97209
Other Ways to Reach Us
Business Hours
Mon - Fri: 7:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Sunday: Closed
Office Information & Directions
Everything you need to know about visiting our Portland facility, including hours, parking, and driving directions from major highways.
Hours of Operation
Holiday Schedule
We are closed on all major U.S. holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. Modified hours may apply for the day before and after major holidays. Please call ahead to confirm holiday availability.
Office Services Available:
- Walk-in quotes and consultations
- Sample pallet viewing and inspection
- Order placement and account setup
- Pallet drop-off and on-the-spot assessment
- Payment processing (cash, check, card)
- Facility tours by appointment
Parking & Facility Access
Visitor Parking
Free visitor parking is available directly in front of our main office entrance. We have 12 designated visitor parking spots clearly marked with signage. Additional overflow parking is available along the west side of the building.
Commercial Vehicles
Large trucks, flatbeds, and commercial vehicles should use the east entrance off of Warehouse District Drive to access our loading dock area. We have three full-size loading docks that can accommodate semi-trucks, as well as an open staging area for flatbed loading and unloading.
Accessibility
Our main office entrance is ADA-accessible with a ramped entry, automatic doors, and accessible restroom facilities. Accessible parking spots are located nearest to the main entrance.
Safety Notice
Our facility is an active work site. All visitors must check in at the front office before entering the yard or warehouse areas. High-visibility vests and safety footwear are recommended (available to borrow at the front desk). Hard hats are required in designated production areas.
Driving Directions from Major Highways
From I-5 (North or South)
- Take I-5 to I-405 North/US-30 West exit
- Continue on I-405 North for approximately 1.5 miles
- Take the NW Vaughn Street exit
- Turn left onto NW Vaughn Street
- Continue for 0.4 miles, then turn right onto NW 25th Avenue
- Turn left onto Warehouse District Drive
- Our facility is at 842, on the right side
From I-405 (Eastbound)
- Take I-405 South toward Portland city center
- Take the NW Vaughn Street exit
- Turn right onto NW Vaughn Street
- Continue for 0.4 miles, then turn right onto NW 25th Avenue
- Turn left onto Warehouse District Drive
- Our facility is at 842, on the right side
From US-30 (St. Helens Hwy)
- Head east on US-30 toward Portland
- Continue past the NW Industrial area
- Turn right onto NW Nicolai Street
- Turn left onto NW 25th Avenue
- Continue south, turn right onto Warehouse District Drive
- Our facility is at 842, on the right side
Tip: Use GPS coordinates (45.5352, -122.6924) for the most accurate navigation. Look for our large green "Pallets Reuse" sign at the entrance. If you pass the railroad tracks, you've gone too far.
Located in Portland's Warehouse District
Our facility is conveniently located in Portland's historic Warehouse District, easily accessible from I-405 and US-30. We have ample loading dock space and a dedicated receiving area for pallet drop-offs and pickups.
For Sellers
Bringing pallets to us? Pull up to our receiving dock on the east side of the building. Our team will help you unload and provide an on-the-spot assessment.
For Buyers
Picking up an order? Visit our main office entrance to check in, and we'll direct you to the loading area where your order will be staged and ready.
Delivery & Pickup
We offer full delivery and pickup services throughout the Portland metro area and Pacific Northwest. Contact us for scheduling.
What to Expect After You Reach Out
We believe in transparent communication. Here is exactly what happens after you submit a contact form, send us an email, or call our office.
Acknowledgment
Within minutes of submitting a form or sending an email, you will receive an automatic confirmation that we have received your message. This ensures nothing falls through the cracks.
Team Review
Your inquiry is routed to the appropriate team member based on the type of request -- quotes go to our sales team, recycling inquiries to our operations team, and general questions to customer service.
Personal Response
A dedicated team member will reach out to you personally via your preferred contact method. For quote requests, we will ask any clarifying questions needed to provide an accurate estimate.
Follow Through
Once we have all the details, we provide a comprehensive quote or answer. For ongoing projects, you will receive a dedicated point of contact who manages your account and keeps you updated.
Emergency & After-Hours Contact
We understand that pallet needs don't always follow a 9-to-5 schedule. For urgent situations outside of regular business hours, we have you covered.
Urgent / Emergency Contact
For time-sensitive situations such as delivery emergencies, last-minute large-volume pallet needs, or issues requiring immediate attention, you can reach our on-call manager outside of regular business hours.
Emergency contact is for genuine urgent needs. Non-urgent inquiries received after hours will be addressed first thing the next business day.
After-Hours & Weekend Inquiries
Messages received outside of business hours are collected and reviewed first thing the next business day. Here is how after-hours inquiries are handled:
Our Response Promise
We understand that time is money in the logistics business. That's why we commit to responding to all inquiries within one business day. For urgent needs, email us with "URGENT" in the subject line and we'll prioritize your request.
Urgent requests
Quote requests
General inquiries
Frequently Asked Questions About Contacting Us
Quick answers to common questions about reaching our team, requesting quotes, and visiting our facility.
How quickly will I receive a quote?
For standard pallet orders, we typically provide quotes within 2-4 hours during business hours. Custom pallet quotes may take up to 24 hours as they require more detailed specifications and costing. Complex or large-volume orders may require an on-site assessment before we can provide a firm quote.
Do I need an appointment to visit your facility?
Walk-ins are welcome during regular business hours for general inquiries, small orders, and pallet drop-offs. However, we strongly recommend scheduling an appointment for large transactions, facility tours, or if you would like to meet with a specific team member. Appointments ensure we have the right staff and resources available for your visit.
Can I get a quote over the phone or email?
Absolutely. We provide quotes via phone, email, and through our website contact form. For the most accurate quote, it helps to have the following information ready: pallet type and size needed, quantity, grade preference, delivery location, and timeline. You can also send us photos of pallets you want to sell for a quick assessment.
What information should I include in my inquiry?
To help us respond as quickly and accurately as possible, please include: your company name, the type of pallets you need (or want to sell), approximate quantities, desired sizes and grades, delivery or pickup preference, your location, and any special requirements such as heat treatment or custom dimensions.
Do you serve areas outside of Portland?
Yes! While our facility is based in Portland, we serve customers throughout the Pacific Northwest, including all of Oregon, Washington, Northern California, and Idaho. Delivery fees vary by distance. For locations outside our standard service area, we can often arrange shipping through our logistics partners.
Can I tour your facility?
We welcome facility tours! Tours are available by appointment during business hours and typically last 30-45 minutes. You will see our receiving area, sorting and grading operations, repair workshop, heat treatment chamber, and finished inventory storage. Please schedule at least 24 hours in advance.
What if I have a complaint or issue with an order?
We take every concern seriously. For quality issues or order discrepancies, contact us within 48 hours of delivery with photographs and a description of the problem. Send your claim to info@palletsreuse.com with 'Quality Concern' in the subject line. A customer service representative will review your case and respond within one business day with a resolution plan.
Is my contact information kept private?
Yes. We take your privacy seriously and never sell, trade, or share your personal information with third parties for marketing purposes. Your contact details are used solely to respond to your inquiry and provide the services you request. Please see our Privacy Policy for complete details.
Reach the Right Department
For the fastest response, contact the department most relevant to your needs.
Sales & Quotes
For new orders, pricing inquiries, volume discounts, and custom pallet requests.
- Pallet purchasing quotes
- Bulk order pricing
- Custom pallet specifications
- New account setup
Operations & Logistics
For delivery scheduling, pickup coordination, recycling services, and supply chain support.
- Delivery scheduling
- Pickup coordination
- Recycling drop-off
- Transportation logistics
Customer Service
For general inquiries, existing order updates, account questions, and feedback.
- Order status updates
- Invoice and billing questions
- Quality concerns
- General feedback