Privacy Policy

We use the information we collect for a variety of business purposes, including:

• Service Delivery: To respond to your inquiries, provide quotes, process and fulfill pallet orders, arrange delivery and pickup services, and manage your account.
• Communication: To send you order confirmations, delivery notifications, invoices, payment receipts, and other transactional messages related to your purchases or account.
• Marketing: To send you promotional materials, newsletters, industry updates, special offers, and information about new services or products that may interest you. You can opt out of marketing communications at any time.
• Customer Support: To address your questions, resolve complaints, troubleshoot issues, and provide ongoing customer service.
• Website Improvement: To analyze usage patterns, monitor Site performance, improve our website design and functionality, personalize your experience, and develop new features.
• Business Operations: To manage our internal business processes, including inventory management, logistics planning, financial reporting, and operational analytics.
• Security: To detect, prevent, and respond to fraud, unauthorized access, security threats, and other harmful or illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you interact with our Site. A cookie is a small data file stored on your device when you visit a website.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

• Service Providers: We share information with trusted third-party vendors who assist us in operating our business, including payment processors, shipping and logistics partners, email service providers, website hosting companies, analytics providers, and customer relationship management (CRM) platforms. These providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your information.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, court order, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, the safety of our users, or the public.
• Consent: We may share your information with your explicit consent or at your direction.
• Aggregated or De-Identified Data: We may share aggregated or de-identified data that cannot reasonably be used to identify you. This may include statistical information about website traffic, industry trends, and general customer demographics.

We take the security of your personal information seriously and implement a variety of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, use, alteration, and disclosure. Our security measures include:

• Encryption: All data transmitted through our website forms and payment systems is encrypted using industry-standard SSL/TLS (Secure Sockets Layer / Transport Layer Security) technology.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions. All personnel with access to personal data are trained on data protection practices.
• Secure Infrastructure: Our website is hosted on secure servers with firewalls, intrusion detection systems, and regular security updates. We conduct periodic security assessments and vulnerability testing.
• Payment Security: Payment information is processed through PCI DSS-compliant payment processors. We do not store full credit card numbers or CVV codes on our servers.
• Data Backup: We maintain regular backups of critical data to protect against data loss, and these backups are stored securely with appropriate access controls.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying affected individuals and relevant authorities in the event of a data breach, as required by applicable law.

Depending on your location and applicable law, you may have certain rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (such as legal obligations to retain data).
• Opt-Out of Marketing: You may opt out of receiving marketing emails by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us directly. Please note that you may still receive transactional emails related to your orders or account.
• Data Portability: Where applicable, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at privacy@palletsreuse.com or by using the contact information provided at the bottom of this policy. We will respond to your request within 30 days, or as required by applicable law.

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights regarding your personal information:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collecting it, and the categories of third parties with whom we shared it.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request the correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights, including by denying you services, charging different prices, or providing a different level of service.
• Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information, you have the right to limit our use and disclosure of that information.

To exercise your California privacy rights, you may submit a verifiable consumer request by emailing us at privacy@palletsreuse.com. You may also designate an authorized agent to make a request on your behalf. We may require verification of your identity before fulfilling your request.

As an Oregon-based business, we comply with all applicable Oregon privacy laws. Oregon residents may have additional rights under the Oregon Consumer Privacy Act (OCPA), including the right to know what personal data we process, the right to correct inaccuracies, the right to delete personal data, and the right to obtain a copy of personal data. If you are an Oregon resident and wish to exercise any of these rights, please contact us using the information provided in the Contact section below.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period depends on the type of information and the purpose for which it was collected:

• Account and Order Information: Retained for up to 7 years after the last transaction to comply with tax and accounting regulations.
• Contact Form Submissions: Retained for up to 3 years, or until you request deletion.
• Marketing Preferences: Retained until you opt out or request deletion.
• Website Analytics Data: Retained for up to 26 months in anonymized/aggregated form.
• Legal and Compliance Records: Retained as long as required by applicable law, regulation, or legal proceedings.

When personal information is no longer needed, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because the information is stored in backup archives), we will securely store the information and isolate it from further processing until deletion is possible.

Our Site and services are intended for businesses and individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 13 years of age (or under 16 in certain jurisdictions). If we become aware that we have collected personal information from a child under the applicable age threshold, we will take steps to delete that information as promptly as possible.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@palletsreuse.com so we can take appropriate action.

Our Site may contain links to third-party websites, services, or applications that are not operated by us. These may include links to social media platforms, mapping services (such as Google Maps for directions to our facility), payment processors, or industry resources. This Privacy Policy does not apply to those third-party sites.

We encourage you to review the privacy policies of any third-party sites you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. Linking to a third-party website does not constitute an endorsement of that site's privacy practices.

Our primary operations are based in the United States, and your information will be stored and processed in the United States. If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our Site or providing us with your information, you consent to the transfer of your information to the United States.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this policy
• Post the revised policy on this page
• For significant changes, provide a more prominent notice, such as a banner on our Site or a direct email notification to registered users

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site or services after the posting of changes constitutes your acceptance of such changes.

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, or if you wish to exercise any of your privacy rights, please contact us through any of the following methods: